1. Service Initiation Timeline (Fixed Timeframes)
Upon mutual confirmation of recruitment terms, scope of service, and fees, and once the client has confirmed payment:
• Within 2 working days: We will complete the breakdown of role requirements, set up the project file, and initiate talent sourcing.
• Within 4 working days: We will complete the initial candidate screening and establish a preliminary talent pool.
All timeframes are calculated based on working days, excluding weekends and UK public holidays.
2. Standard Role Delivery Timeframes
For entry-level graduate roles and general junior positions:
• 7–14 working days: Delivery of the first batch of qualified candidate profiles.
• 14–28 working days: Continuous iterative recommendations, coordination of interviews, and completion of the full service delivery process.
For junior specialized technical roles and niche positions:
• Due to talent scarcity in the market, the delivery cycle is 21–45 working days; this serves as a reference timeframe only and does not constitute a statutory performance guarantee.
3. Client Response Requirements (Impact on Delivery Cycle)
To ensure the project progresses smoothly, the client must adhere to the following feedback timeframes:
• Upon receipt of candidate profiles, feedback regarding interview interest and screening results must be provided within 3 working days.
• Failure to provide feedback within the deadline will be deemed an automatic extension of the project cycle by the client; we shall not be held liable for delivery delays.
4. Consultation and Inquiry Response Timeframes
• General business inquiries: Response within 24 hours.
• Urgent project coordination and delivery issues: Response within 12 hours.
• Formal email inquiries and compliance requests: Formal resolution and response within one calendar month (in compliance with UK GDPR statutory timeframes).
5. Service Cycle Definition
This project is a one-off, standalone service that concludes automatically upon the expiration of the service cycle:
• Upon reaching the mutually agreed number of recommendations or scope of service → Project concludes automatically.
• Maximum service duration is 90 calendar days; the project terminates automatically upon expiration, with no subsequent renewal fees or automatic contract renewals. 6. Delivery Exceptions and Service Time Compensation
If service delivery is interrupted due to our system issues or human error, we will provide additional service time equivalent to the lost duration at no extra cost; delays resulting from changes in client requirements, the suspension of recruitment, or a lack of available talent in the market do not constitute a breach of contract on our part.
7. Contact Information
Company: TOMLIN PERSONNEL LIMITED
Address: 89 High Street Hadleigh, Ipswich, Suffolk, United Kingdom, IP7 5EA
Website: tomlinstaffing.co.uk
Email: tomdunnn1@outlook.com
Phone: +44 (0) 7435 500 960