1. Cancellation Application Process and Timeline
All requests for cancellation, suspension, or refunds must be submitted via official email (tomdunnn1@outlook.com); verbal notifications are invalid.
• Upon receipt of a valid cancellation email, we will issue an acknowledgment and verify the project status within 3 business days.
2. Project Not Yet Started (Full Refund Window)
If the project has not commenced and we have not initiated any sourcing or screening activities:
• Clients may apply for a full refund within 7 calendar days of payment;
• No processing fees or deductions will apply.
3. Project Started (Tiered Refund Rules)
Once we have allocated personnel and initiated role analysis or talent sourcing, the service is deemed to have been consumed; refunds are processed in tiers based on the timeline:
• 0–7 days after start: No candidate shortlist submitted; the unconsumed portion of the payment is refundable;
• 8–21 days after start: Screening and sourcing work has commenced; only a partial refund is available;
• >21 days after start / Candidates delivered: Substantial service delivery has occurred; no refund is available.
4. Scenarios Where Refunds Are Strictly Prohibited
Regardless of the reason, refunds will not be granted in the following situations:
• More than half of the service period has elapsed;
• We have submitted recommendations for 3 or more candidates;
• The client has delayed feedback or stalled the project for more than 10 calendar days;
• Outcomes such as unsuccessful recruitment, candidate offer rejection, or candidate resignation do not constitute grounds for a refund.
5. Refund Processing Timeline (Strict Compliance)
• Once both parties agree to the refund, we will initiate the refund process within 14 business days;
• Funds will be returned via the original payment method; the actual receipt time depends on banking clearing cycles;
• There will be no delays, hidden deductions, or withholding of processing fees.
6. Dispute and Appeal Timeline
If a client disputes the service or refund outcome, a written appeal must be submitted within 14 calendar days of notification; failure to do so constitutes acceptance of the outcome. 7. Policy Updates and Retention Period
This policy is automatically reviewed and updated annually. All transaction records and email correspondence are retained for a minimum of 12 months in accordance with the law, satisfying UK corporate compliance requirements for record-keeping and data retention.
Company: TOMLIN PERSONNEL LIMITED
Address: 89 High Street Hadleigh, Ipswich, Suffolk, United Kingdom, IP7 5EA
Website: tomlinstaffing.co.uk
Email: tomdunnn1@outlook.com
Phone: +44 (0)7435 500 960